Refusionspolitik

Our "Keep It" Refund Guarantee

At Vibes Shades, we do things differently to ensure your total satisfaction. To save you the hassle of repacking and shipping items back, we do not accept physical returns. If there is a legitimate issue with your shades, we will issue a full refund directly to your original payment method, and you are welcome to keep the product, gift it, or donate it.

In-Transit & Delivery Delays

If your order has been shipped and is currently in transit, we do not accept refund requests before the package arrives.

The Exception: We pride ourselves on timely shipping. If your total delivery timeline exceeds 14 days from the date it was shipped, you are immediately eligible to request a full refund for the delay.

45-Day Request Window

Once your item has been delivered, you have 45 days to request a refund. Requests made after this 45-day period will unfortunately not be eligible for a refund.

How to Request Your Refund

To protect our customers and our business from fraudulent claims, we process all requests through our secure portal. Please follow these steps:

  • Visit our Form: Go to our Refund Request Page to initiate your request.

  • Provide Details: Enter your Order Number, account email, and the reason for your request.

  • Upload Photo Evidence: To help us verify the issue and improve our quality control, a clear photo of the shades and the shipping label is mandatory for damaged or incorrect item requests.

  • Confirmation: Our support team will review your form and photos within 1-2 business days.

Refund Processing

  • Approval: Once your request is verified and approved, we will process your refund immediately.

  • Timeline: You will see the credit back on your original payment method within 5–7 business days, depending on your bank's processing time.

  • Zero Return Costs: Since we do not accept physical returns, there are no return shipping labels to print or shipping costs to worry about.

Damaged or Incorrect Items

If your order arrives broken or you receive the wrong model, simply submit your photos through the Refund Request Page. Once approved, your refund will be issued right away so you can confidently order a replacement!