We move fast to get your order out. Because preparation is so quick, we can’t guarantee changes or cancellations once an order is placed. If you need a hand, email info@vibesshades.com immediately and we’ll do our best to help.

Once your shades leave the warehouse, you’ll get an email with a tracking number. If it doesn’t work right away, give it a few hours for the system to update.

We ship worldwide.

No. All taxes and duties are covered at checkout or included in the price. No surprise fees on delivery.

No. We are 100% online. This allows us to cut retail markups and ship premium hardware directly from the factory to you.

US, EU and UK: you have 45 days from purchase to return your pair for a refund. Start with our refund request form and we'll email you the return instructions.

Everywhere else, we can't accept change-of-mind returns. If your pair arrives defective or isn't what you ordered, wherever you are, fill in the refund request form within 45 days with a photo. No need to send it back: once approved, we refund you to your original payment method. Your local consumer rights always apply.

Fill in our refund request form with your order number. We'll email you everything you need to send your pair back. Returns are open to US, EU and UK customers within 45 days of purchase.

We don't do direct exchanges. US, EU and UK customers can return the original pair for a refund and place a new order for the style you want.

Yes. Every pair is covered by a 1-year warranty against manufacturing defects.

• Loss, theft, fire, or water damage.
• Damage from improper use or accidents (knocks, crushing, dents, or broken lenses).
• Normal wear and tear on parts that naturally age over time.

Fill in our refund request form within 45 days of delivery. Include your order number and photos of:

1. The product itself.
2. The label on the back of the box.

No need to send it back. Once approved, we refund you to your original payment method, wherever you are. After 45 days, your one-year warranty and local consumer rights still apply.

Vibes Shades reserves the right to decline warranty service if the required documents are missing, incomplete, or unreadable.

The three most common reasons are:

1. Insufficient funds.
2. The card was issued in a different country than where you are ordering from.
3. Your bank is blocking the transaction for security.

Yes. All transactions are handled by Shopify with secure encryption. Your card details go directly to the bank and cannot be accessed by anyone else.

You are charged as soon as your order and payment are approved. If payment isn't received, we may cancel the order automatically.

We accept all major credit/debit cards and PayPal. We do not accept bank transfers at this time.

Apply your code during checkout. Discounts are only valid for a limited time on our official site. If a valid code isn’t working, contact us at info@vibesshades.com.

All our shades feature UV400 protection and VibeHD Polarized lenses for total clarity and zero distortion.

Our frames are built with aviation-grade hinges and a featherweight construction, designed to handle a high-velocity life on the move.

For any order or product questions, email us at info@vibesshades.com.

If you want to collaborate or join our PR list, drop us an email at info@vibesshades.com